Shopping Guide

Thank you for using 4RE1GN. Please be aware of the following before placing your order.

■ Purchase process
Order → Payment confirmation → Order confirmation → Shipment → Product arrival

*As our warehouses are located overseas, it may take some time for out-of-stock information to be reflected. If an item is out of stock after your order is placed, the item will be canceled and a refund will be processed when the order is confirmed.
* Please be sure to check within 5 days of receiving the product to make sure it is correct and that there are no defects . Returns will not be accepted after that date.

■ Shipping: Once payment is confirmed, your order will be shipped within 3-10 business days. It will then take 5-14 days for your order to arrive.

*During busy periods, it may take longer to process your order. Please contact us for more information.
*If the item is not received for a long period of time due to your absence and is returned to the sender, you will be responsible for the re-shipping fee.

■ Shipping costs
Nationwide flat rate of 800 yen (free for purchases of 10,000 yen or more)

*The price may be lower than the above price if coupons or campaigns are applied.

■ About couponsWhen applying a coupon, please make sure that you have applied the coupon (by using the dedicated URL or entering the coupon code) before proceeding to the payment process. Please be careful, as there have been many cases of people forgetting to apply coupons when using Apple Pay or Google Pay.

■ Regarding returns: If you wish to return an item, please contact us within 5 days of receiving the item or contact us via our official Instagram.

However, the following exceptions apply:
・If the tag or other accessories have been removed or are missing ・If the item has been used even once ・If we have not received a response from you within 5 days (including if you provided an incorrect email address)
・If the product or accessories are damaged or soiled after delivery (including odors or damage)
- For customer reasons (including differences in image or size)
・If the reason is slight errors, wrinkles, fraying, or dirt. ・If the reason is defective packaging.

If you receive a defective product or a product that is different from what you ordered, we will refund or exchange it upon return (exchanges are not possible if the product is out of stock).